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Terms and conditions of use, a division of Innovative Office Essentials, Inc. ("Innovative LCD Arm(s)", or collectively "us," "we" or "our"), is the owner of the website (the "Site").

This website is for your information, education, and the fulfillment of your consumer needs. By accessing this site, you are accepting, without condition, the Terms and Conditions listed below:

Innovative Office Essentials, Inc. operates in cooperation with a number of manufacturers, distributors, vendors, and corporations. All product brand and company names mentioned in our site may be trademarks of their respective owners and infringement upon these trademarks may constitute a violation punishable under copyright laws. Any information accessed on this website is for non-commercial and personal use only. Employees of any business may download information for use internally, but not for transmitting or distributing without written consent from Innovative Office Essentials, Inc. In addition, the contents of this website may not be modified or re-written for public or commercial purposes without written consent from Innovative Office Essentials, Inc.

New accounts must be created to purchase any product in our website. We collect information and feedback to ensure that our visitors and or customer's needs and expectations are met. Visitor and or customer's contact information is used to contact them when necessary.

DISCLAIMER: We strive to provide accurate information. However, we may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. We can make no express guarantees as to product availability. We shall not be liable for editorial or technical omissions or errors contained herein. We do not endorse or represent any other website which may bear similar names or services. We will not be liable to any party for any use of this website or any other web site.

Information provided is for educational purposes and should not be interpreted as a recommendation or medical advice. Please consult with a medical professional regarding the benefit and use of ergonomic products.

Privacy Statement

We are strongly committed to maintaining customer information confidential. We maintain privacy procedures by utilizing security technologies to secure and protect all information disclosed by our customers through our site. Correspondence sent through our website are considered non-proprietary and we may utilize said information as deemed necessary. We reserve the right to make changes to this privacy policy at any time without notice. The following discloses the use and dissemination of the information we gather.

Customer information: Our new account registration requires users to provide certain contact information. Information provided to us is used to help serve you better. This information will not be sold, transferred, loaned, or traded. We reserve the right to share this information with other business partners for the fulfillment of order purposes. From time to time we may use this information to contact you to inform you of other products, services, promotions and discounts. We may contact users by email, mail, or phone.

If you do not want to be contacted by us in the future, please let us know through our contact us page, calling us, following unsubscribe instructions in any email from us, or writing to us at our corporate mailing address:

Innovative Office Essentials, Inc.
Attn: Opt Out,
P.O. Box 681823.
Houston, Tx 77268


For your convenience we accept Visa, Master Card, Discover, American Express, Paypal, Wire Transfer, Company Purchase Orders, Checks and Money Orders. Online payment is safe and secure. The information provided is encrypted through our payment processor's secure server during checkout and your payment information is not stored on our server or website. If you have a concern about the security of your information transmitted online, you are always welcome to call us at 1-800-577-3304 and we can enter your order information in our system.


Shipping charges are based on the UPS/FedEx current rates. Other carrier services may be available upon request. However, we reserve the right to ship with the carrier of our choice when necessary. Shipping charges vary per item size and weight. If purchasing multiple items please contact us for a quote. Overnight, 2nd day, and priority shipping are available on most items. You may use your own UPS or Fed Ex account if you so desire. To do so, simply provide your shipping company, shipping method and account number on the comment section during checkout or contact us to make that request.

International Shipping: We are continuously striving to fulfill international product demand however, there are certain restrictions on some products and shipping charges may not be readily available online, so be sure to contact us at so that we may provide a shipping quote. You may also submit a quotation request form and we will respond in a timely manner with a formal quote.

Package Tracking information: Normally, tracking is emailed within 24 hrs after the order has shipped. For custom made products, production may take 2-3 weeks or longer and tracking will be available at time of shipping. You may view current order status and tracking by accessing your account. You may also call us at any time for order status & tracking information.

Delivery Time: Product delivery is based on product availability and selected shipping method. Normal production/shipping lead time is 3-5 business days on most of our monitor arms and desk mounts. Custom made products and special order items may take 2-3 weeks for production. Please call us for details on a specific product lead time if your order is time-sensitive.

Delivery Method: Standard delivery service will not include delivery inside a home or office, going up stairs, elevator, or other special requirements. Please Note: Arrangements must be made at time of order if inside delivery via elevator or stairs, special instructions, or other special requirements are needed.

Shipping Damages

All shipments must be thoroughly inspected for any sign of damage BEFORE signing the carrier's freight bill. The driver is required to wait during your inspection. If there is damage, note the damage on the carriers delivery receipt and be specific. Examples: Desk top damaged, corner is crushed or One box damaged subject to inspection. Hold all damaged goods and their packaging material for inspection. If you have the ability to photograph the transit damage please do so immediately and email it to us. Damage must be reported to us within 48 hours of receipt.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. We have no recourse to file a freight damage claim once the shipment was signed for as received in good condition.


Custom Orders & Special Products Policy

Custom made or special order products and or other special configurations are FINAL SALE and therefore, non-returnable, non-exchangeable.

Non-Custom Product - 30 Days Return Policy

Product returns are accepted if returned within 30 days from the date of delivery. No returns are accepted after 30 days. All items must be returned in undamaged, re-sellable condition and in original packaging and shipped at the customer's expense. If an item is defective, we will replace, repair or issue full refund based on original purchase price. For returns received within 30 days, for reasons other than manufacturer defects, we will issue refund based on original purchase price minus the applicable restocking fee. Any shipping charges incurred by us will be deducted from refund. Original shipping charge or expedited shipping is not refunded.

Full Credit will be issued, on items returned within 30 days and under the following circumstances:

  • Defective Item(s) - malfunction or manufacturer defect.
  • Incomplete Orders - missing components or parts.

A restocking fee will apply for the following:

  • Reasons other than product defect and returned within 30 days from date of delivery - items returned for reasons other than defective or damaged components will be subject to a 15% restocking fee.
  • International orders with a "ship to" address outside the U.S. will be subject to a 25% restocking fee.
  • Incomplete returns or damaged product(s) - Items returned damaged or with missing accessories will be charged a 15% restocking fee and the cost for replacement of missing parts or repairs.

Process for Returning Your Item

The following steps should be followed to ensure proper and timely credit:

1. Obtain an RMA - We must issue a return merchandise authorization number (RMA) to track your return and ensure prompt processing. The RMA number must be referenced on the shipping label or the package will be rejected and returned to you. You may submit an RMA request through our website by following the steps outlined in the returns page.

2. Re-Package Your Product(s) - Be sure to repackage the item(s), using the original packaging, boxes, inserts, and padding to minimize damage and to ensure the product is returned to us in the same condition as you received it.

3. Ship Your Product(s) within 7 business days - Please ship your return item(s) back to the indicated "Ship To" address you are given when you receive your RMA number and provide tracking information. We suggest insuring your package and shipping via a traceable method such as UPS or FedEx to ensure proper delivery. We are not responsible for lost or damages to return shipments.

Please allow 7-10 business days for credits/refund to be issued. Refund will be issued in the same form of payment. A credit transaction receipt will be sent to the email account on file.

Corporate Accounts

For new corporate accounts, full credit information and references must be submitted to us for credit approval. Purchase Orders are accepted and may be paid by credit card or any of our accepted payment methods until credit has been established. Once credit has been extended, net 30 terms will apply, payment is due 30 days from the date on invoice. We reserve the right to change or cancel the terms of sales based on volume, credit rating and or credit information. Prepayment in part or in whole may be requested at our  discretion. Please refer to our corporate accounts section for more information on opening an account.

Account Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.