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Custom Orders & Special Products Policy

Custom made or special order products and or other special configurations are FINAL SALE and therefore, non-returnable, non-exchangeable.

Non-Custom Product - 30 Days Return Policy

Product returns are accepted if returned within 30 days from the date of delivery. No returns are accepted after 30 days. All items must be returned in undamaged, re-sellable condition and in original packaging and shipped at the customer's expense. If an item is defective, we will replace, repair or issue full refund based on original purchase price. For returns received within 30 days, for reasons other than manufacturer defects, we will issue refund based on original purchase price minus the applicable restocking fee. Any shipping charges incurred by us will be deducted from refund. Original shipping charge or expedited shipping is not refunded.

Full Credit will be issued, on items returned within 30 days and under the following circumstances:

  • Defective Item(s) - malfunction or manufacturer defect.
  • Incomplete Orders - missing components or parts.

A restocking fee will apply for the following:

  • Reasons other than product defect and returned within 30 days from date of delivery - items returned for reasons other than defective or damaged components will be subject to a 15% restocking fee.
  • International orders with a "ship to" address outside the U.S. will be subject to a 25% restocking fee.
  • Incomplete returns or damaged product(s) - Items returned damaged or with missing accessories will be charged a 15% restocking fee and the cost for replacement of missing parts or repairs.

Shipping Damages

All shipments must be thoroughly inspected for any sign of damage BEFORE signing the carrier's freight bill. The driver is required to wait during your inspection. If there is damage, note the damage on the carriers delivery receipt and be specific. Examples: Desk top damaged, corner is crushed or One box damaged subject to inspection. Hold all damaged goods and their packaging material for inspection. If you have the ability to photograph the transit damage please do so immediately and email it to us. Damage must be reported to us within 48 hours of receipt.

By signing the carrier's freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. We have no recourse to file a freight damage claim once the shipment was signed for as received in good condition.

Process for Returning Your Item

The following steps should be followed to ensure proper and timely credit:

1. Obtain an RMA - We must issue a return merchandise authorization number (RMA) to track your return and ensure prompt processing. The RMA number must be referenced on the shipping label or the package will be rejected and returned to you.

Login to your account and click on, Order History and Details.

Click on the order for which you want to request an RMA.

Select the item(s) you want to return.

Enter the quantity you are returning.

Explain reason for return.

Click on Make an RMA Slip

Once your request has been submitted we will issue an RMA number and a notification will be sent to the email account on file. Please allow 24-48 hrs for processing.

2. Re-Package Your Product(s) - Be sure to repackage the item(s), using the original packaging, boxes, inserts, and padding to minimize damage and to ensure the product is returned to us in the same condition as you received it.

3. Ship Your Product(s) within 7 business days - Please ship your return item(s) back to the indicated "Ship To" address you are given when you receive your RMA number and provide tracking information. We suggest insuring your package and shipping via a traceable method such as UPS or FedEx to ensure proper delivery. We are not responsible for lost or damages to return shipments.

Please allow 7-10 business days for credits/refund to be issued. Refund will be issued in the same form of payment. A credit transaction receipt will be sent to the email account on file.