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ShippingShipping charges are based on the UPS/FedEx current rates. Other carrier services may be available upon request. However, we reserve the right to ship with the carrier of our choice when necessary. Shipping charges vary per item size and weight. If purchasing multiple items please contact us for a quote. Overnight, 2nd day, and priority shipping are available on most items. You may use your own UPS or Fed Ex account if you so desire. To do so, simply provide your shipping company, shipping method and account number on the comment section during checkout or contact us to make that request.

International Shipping: InnovativeLCDArm.com is continuously striving to fulfill international product demand however, there are certain restrictions on some products and shipping charges may not be readily available online, so be sure to contact us or call us at so that we may provide a shipping quote. You may also submit a quotation request form and we will respond in a timely manner with a formal quote.

Package Tracking information: Normally, tracking is emailed within 24 hrs after the order has shipped. For custom made products, production may take 2-3 weeks or longer and tracking will be available at time of shipping. You may view current order status and tracking by accessing your account. You may also call us at any time for order status & tracking information.

Delivery Time: Product delivery is based on product availability and selected shipping method. Normal production/shipping lead time is 3-5 business days on most of our monitor arms and desk mounts. Custom made products and special order items may take 2-3 weeks for production. Please call us for details on a specific product lead time if your order is time-sensitive.

Delivery Method: Standard delivery service will not include delivery inside a home or office, going up stairs, elevator, or other special requirements. Please Note: Arrangements must be made at time of order if inside delivery via elevator or stairs, special instructions, or other special requirements are needed.

Shipment Damage Claims: All shipments must be carefully inspected by customer before acceptance and the delivering carrier must record any damage or shortage noted at the time of delivery. If customer believes it has uncovered further damage after delivery, immediate inspection by the delivering carrier must be requested. Damaged freight must be kept at point of inspection by carrier. Customer is responsible for seeking appropriate recourse against the carrier, which shall be the customer’s sole recourse for goods damaged in transit.